Firewall rules

Luigi Astorri -

If you encounter troubles in connecting the joinvideo rooms using the vidyo desktop client, you should check the following rules are enabled in your firewall:


TCP Port 80
HTTP: Outbound to Portal ( IP:
Client to Portal authentication and GUI

TCP Port 443
HTTPS: Outbound to Portal (optional) ( IP:
Optional for SSL connection to Portal

TCP Port 17992
EMCP: Outbound to Portal ( IP:
Client connection to VidyoManager

TCP Port 17990
SCIP: Outbound to Router (router1 IP router2 IP: router3 IP: router pool:
Client connection to VidyoRouter

UDP Ports 50,000 – 65,535

RTP/sRTP/RTCP: Bi-Directional to/from VidyoRouter  (router1 IP router2 IP: router3 IP: router pool:
Audio and Video Media from participants (6 ports per participant). RTP and RTCP pair for each audio, video, and data collaboration stream.

UDP Timeout
General Comment
Change from Default (0:02:00 – 2 minutes) to something larger (e.g., 3:00:00 – 3 hours) to avoid call timeouts

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